Our Privacy Commitment
At Claim Prep Guide, we take your privacy seriously. This policy explains how we collect, use, and protect information when you use our website. We are committed to transparency and giving you control over your data.
Information We Collect
Information You Provide
Our claim preparation wizard may ask you to enter information about your situation. This data is stored locally in your browser using localStorage and is never transmitted to our servers or shared with third parties. This data persists in your browser until you manually clear it through your browser settings.
Automatically Collected Information
We may automatically collect certain technical information when you visit our site, including:
- Browser type and version
- Operating system
- IP address (anonymized)
- Pages visited and time spent on our site
- Referring website
Cookies and Local Storage
We use cookies and local storage to enhance your experience:
- Essential Cookies: Required for basic site functionality
- Analytics Cookies: Used by Google Analytics to help us understand how our site is used and improve our services. You can opt out using the Google Analytics Opt-out Browser Add-on.
- Advertising Cookies: Used by Google AdSense to display relevant advertisements. For visitors in the European Economic Area (EEA), Google AdSense manages consent for personalized advertising directly through its own consent mechanisms.
- Local Storage: Stores your wizard progress in your browser (persists until you clear your browser data)
Note: None of these cookies collect personal information from your claim wizard data. You can manage your cookie preferences through your browser settings.
Contact Form
When you submit our contact form, your name, email address, and message are transmitted to a secure cloud-hosted service that delivers the submission to us via email. We do not store contact form submissions beyond email delivery.
How We Use Your Information
We Use Information To:
- • Provide our claim preparation tools
- • Improve our website functionality
- • Analyze site usage patterns
- • Ensure site security and performance
- • Respond to your inquiries
We Never Use Information To:
- • Sell your personal data
- • Share with third parties for marketing
- • Create individual profiles
- • Contact you without permission
- • Make decisions about your insurance claims
Google Analytics
Analytics and Tracking
We may use Google Analytics to understand how visitors interact with our website. When enabled, this helps us improve our content and user experience. Google Analytics collects:
- Pages you visit and how long you stay
- How you arrived at our site
- General geographic location (country/region level)
- Browser and device information
Important: When analytics is enabled, data is collected to help us improve our content and tools. This does not include personal information entered in our claim wizard — that data remains stored locally in your browser only.
You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.
Google AdSense Advertising
Advertising and Revenue
We may use Google AdSense to display advertisements on our website. When enabled, this helps us maintain and improve our free services. Advertising may collect:
- General interests and demographic information
- Interaction with advertisements (clicks, views)
- Information about your device and browser
- General location information (non-precise)
Important: AdSense uses cookies and similar technologies to serve relevant advertisements. For visitors in the European Economic Area (EEA), Google AdSense provides its own consent mechanism to comply with GDPR requirements for personalized advertising. This does not collect personal information entered in our claim wizard — that data remains stored locally in your browser only.
You can control advertising through your browser settings, ad preferences, or by using Google My Ad Center.
Data Protection and Security
Security Measures
We implement appropriate technical and organizational measures to protect your information, including:
- SSL encryption for data transmission
- Secure hosting infrastructure
- Regular security monitoring
- Limited data collection practices
Data Retention
We retain information only as long as necessary for the purposes outlined in this policy. Personal information entered in our wizard is stored locally in your browser using localStorage and persists until you manually clear your browser data.
Your Privacy Rights
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
International Data Transfers
Your information may be transferred to and processed in countries other than your own. When this occurs, we ensure appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.
Children's Privacy
Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
Changes to This Privacy Policy
We may update this privacy policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
Email: contact@claimprepguide.com
Website: https://www.claimprepguide.com